Infrastructure
Services
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Managed Services
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Server Management Services
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Database Management Services
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Backup and Recovery Services
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Network & Security Services
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Messaging Services
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Desktop Management Services
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Break-fix
Services
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Consulting Projects Services
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Server Services
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Database Services
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Network & Security Services
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Storage Services (NAS & SAN)
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Messaging Services
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Hardware Deployments and Roll-outs
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Software Application Packaging & Distribution
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Business Continuity and Disaster Recovery
Managed Services
STL SYSTEMS has categorized Managed services in different specialized
Areas. The functions primarily include in Managed Services are
Planning, design, Implementation, Optimization and Ongoing support.
The type of services provided will depend upon customers business
need such as Onsite, Remote, On call and Hosted environment support
etc. Each Service lists typical operations provided by STL SYSTEMS
professionals to the customer as shown below.
Server Management
Services
STL SYSTEMS Server Management Service include:
- Account management and File/Disk Management
- Security & Patch Management
- Server Monitoring, AD administration
- Performance Tuning and Optimization
- Scalability
- Break Fix Services
Our Server Product Expertise:
- Microsoft Windows Server 2000/2003
- Citrix Metaframe Presentation Server
Database Management
Services
STL SYSTEMS Database Management Service include:
- Planning and implementing Database
- Managing and Monitoring Database
- Perform Database Maintenance,
- Performance Tuning and Optimization
- Database Backup and Recovery
Our Database Expertise:
- Microsoft SQL Server
- Oracle
- Sybase
Backup and Recovery
Services
STL SYSTEMS Backup and Recovery Service include:
- Assess Current Backup plan
- Design and implementation of Backup Infrastructure
- Backup Monitoring, Data Restoration service
- Managing DR environment
- Weekly Backup Reports
Our Backup and Recovery Expertise:
- Symantec Backup Exec
- Symantec Netbackup
- HP/SUN Tape Library
- SAN/NAS Backup
- Disk to Disk Backups
Network & Security
Services
STL SYSTEMS Network & Security Service include:
- Network Planning and Design
- Network Management and Monitoring
- VPN Implementation
- Intrusion and Detection Service
- Break Fix
Our Network Expertise:
- Cisco Network Devices
- Citrix Access Gateway
- Citrix Netscaler
Messaging Services
STL SYSTEMS Messaging Service include:
- Assess Current Solution
- Design and Implementation of MS Exchange environment
- Monitoring and Daily Administration
- Implementing Anti Virus/Anti Spam policies
- Backup and Restore of mailbox/Mailstore
- Managing Exchange Security and High Availability
- Performance tuning and Optimization
Our Messaging Expertise:
- Microsoft Exchange Server
Desktop Management
Services
Our managed deployment services integrates people, processes, and
technology to bring reliability to the IT Infrastructure. With over
100,000 units managed & deployed all over North America & Europe
under STL SYSTEMS managed deployment services, STL SYSTEMS has been able to develop a
proven methodology that allows for fast implementation of a
customized solution at a reduced risk within the customer budget and
timeline.
STL SYSTEMS's Desktop Management Services provides a cost effective solution
in managing the Infrastructure namely servers, desktops, laptops,
routers, switches, POS Terminals and Thin Clients. By significantly
reducing the time, effort & cost being spent on these tasks, STL
SYSTEMS will
reduce your overall cost of ownership.
Our comprehensive suite of managed deployment services includes
- Project management
- Solution Designing
- Site Surveys & Scheduling
- Conducting Pilot evaluations
- Deployment Services
- Asset Recovery Services
- Reporting & Tracking
Break-fix Services
STL SYSTEMS provides a single platform to ensure the most reliable support
you need to maintain your network/equipments and provide maximum
availability for all your break-fix needs across North America.
Break-fix services provide quick restoration of hardware or software
components to their original functionality. STL SYSTEMS offers customized
client-centric service plans with dedicated support personnel and
various communications channels including toll-free calls, emails,
fax and chat. Our highly experienced Technical Help-Desk and field
support team cover wide range of equipments under this service
including Desktops, Notebooks, Printers, Routers, Switches, Servers,
POS and Cabling.
Our comprehensive suite of Break-fix services includes
- Project management
- First Level Help desk support
- Deployment Services
- Reporting & Tracking
Return to Infrastructure Services
Consulting Projects Services
STL SYSTEMS considers consulting projects as temporary endeavors which
typically would include Planning, Design, Implementation phases and
Handover to Operations. Sometimes it could just one phase or full
project Life cycle. STL SYSTEMS believe in customizing solution to fit
individual business needs. Typical services provided under each
category are described below.
Server Services (Consolidation,
Virtualization & Server-based Computing)
- Planning, Design, Implementation of the MS Windows, Citrix,
Vmware environment
- Assessment for performance, Security and optimization
Services
- Data Center Consolidation
- Server Builds, Upgrades
- Documentation, Training and Handover
Our Server Product Expertise:
- All Flavors of Microsoft OS
- Citrix MetaFrame Presentation Server
- Vmware
Database Services
- Assess Current Database needs
- Design appropriate Database solution to fit customer need
- Hardware and Platform selection
- Implementation, Hosting Database solution
- Documentation, Training and Handover
Our Database Expertise:
- Microsoft SQL Server
- Oracle
- Sybase
Network & Security
Services
- Network security and performance Assessment
- Plan, design and implementation of Network Infrastructure
Plan
- Deployment of VPN, Firewall, Network devices, Load Balancers
- Documentation, Training and Handover
Our Network Expertise:
- Cisco Switch, Routers, VPN
- Citrix Access Gateway
- Citrix Netscaler
Storage Services
(NAS & SAN)
- Assess business need for storage
- Design a SAN/NAS solution to fit the customer need
- Implement the solution
- Documentation, Training and Handover
Our Storage Expertise:
- Hitachi Data Systems Storage Solutions
- HP MSA Storageworks Devices
- Brocade Fiber Switch
Messaging Services
- Assess Current Messaging Solution and business need
- Planning, Design, Implementation of the MS Exchange Server,
- Implementing security and High Availability
- Assessment for performance, Security and optimization
Services and Solution
- Documentation, Training and Handover
Our Messaging Expertise:
- Microsoft Exchange Server
Hardware
Deployments and Roll-outs
- Deployment of Network devices
- IOS upgrades
- Security and Performance Assessment
Software Application Packaging & Distribution
STL SYSTEMS’s Application Packaging Services provide the ability to reduce
costs while increasing quality and speed of migrations and on-going
application deployment & management.
STL SYSTEMS has unmatched Technical expertise in leading software
application packaging tools including Wise Package Studio & Installshield Admin Studio. Our best practices and client-centric
delivery model for Application Packaging have brought significant
value-add to our clients over and above the extensive experience of
packaging 5000+ applications of varying complexity till now at an
average CSAT of over 94%.
STL SYSTEMS’s Packaging Delivery Centers provide a high quality, scalable
delivery model to address the full scope of packaging requirements
while reducing client costs and ensuring on-time delivery. Even the
most complex applications are packaged using STL SYSTEMS’s certified
processes and proven methodologies. Our web-based ‘AppsTrack’ tool
offers real-time & end-to-end Workflow management of Applications
Packaging.
STL SYSTEMS helps successful applications deployment, which results in
reduced Help-Desk cost, lower application TCO and improved end user
satisfaction. The highlights for ‘AppsTrack’ are
- End-to-end Mgmt of entire Packaging process
- Ability to view all stages of Packaging Lifecycle
- Application Upload/Download & issues mgmt
- Correspondence Management with client
- Customized Reports based on Client needs
Business
Continuity and Disaster Recovery
- Business Risk Assessment
- Risk Analysis, Plan and Implement DR solution
- Implementation Testing
- Prepare DR procedures, Contacts and Communications plan
- Documentation, Training and Handover
Our Disaster Recovery Expertise:
- Electronic Data Management
- Hosted Services
Return to Infrastructure Services
